Voice biometrics and recognition firm Nuance has revealed Nina, describing it as the first virtual assistant with integrated multi-factor biometrics security.
Nina ID 2.0 adds integrated multi-factor authentication to the Nina Virtual Assistant for customer service.
Introduced in 2012, Nina ID was the first virtual assistant for mobile customer service with integrated voice biometrics, and quickly expanded to support virtual assistant-powered customer service on web sites, within messaging apps and even via SMS.
Global brands around the world have implemented virtual assistants powered by the Nina platform, including Dom from Domino’s, INGE from ING NL, Jess from JetStar, and the new Web virtual assistant for USAA.
In a statement, Nuance said that with Nina ID 2.0, enterprises can add an unmatched level of security to their mobile apps, allowing their customers to be automatically authenticated by saying a simple voice passphrase or taking a selfie.
“Nina uses AI-powered voice biometrics and face recognition to confirm the identity of the user by the sound of their voice and/or their face. This not only delivers a significant security benefit, it also creates a smoother authentication process, and allows the app to personalise the user experience”, said Nuance.
With the introduction of Nina ID 2.0, Nina becomes the first virtual assistant to recognise consumers by the sound of their voice, or by “selfie,” and which combats fraud by leveraging behavioural biometrics.
“By integrating biometric security with a virtual assistant, Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go, while at the same time fighting the increase in fraud that today permeates not only online channels, but phone, mobile, SMS and more”.
Source: Planet Biometrics